All our staff want to give you the best possible service every time.  However we know that sometimes things can go wrong.  This may leave you feeling like you want to raise a complaint.  If this is the case, we want to do our very best to ensure the matter is resolved for you.  

Raising an informal complaint:

We may be able to deal with your complaint straightaway if you feel comfortable discussing it informally.

In the first instance we would ask you to raise the complaint with a member of the Reception team who will look into the complaint and inform the appropriate member of the Practice team who will contact you, however this can take up to 28 days. Our contact number is 01706 378476.  

This gives you the opportunity to get the matter resolved as quickly as possible without going through a formal process

How to raise a formal complaint:

If you would like to raise a formal complaint please do so as quickly as possible.

Please send your complaint to the practice manager by completing this form.

Please include:

• what or who you are complaining about
• what happened and when
• what you would like to be done to resolve your complaint
• your contact details

Trinity Medical Centre will contact you within 3 working days to acknowledge receipt of the complaint. it can take up to 28days to complete a complaint response, we will then investigate the complaint based on the information received from you.

We may also arrange a meeting with the people involved to:

• find out what happened and what went wrong
• invite you to discuss the problem with those involved, if you would like this
• apologise where this is appropriate
• identify what we can do to make sure that the problem does not happen again